DMSD Customer Service Officer
3M
Shanghai, CN
9小时前

Job Description :

  • The person hired for the position of Customer Account Representative will handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts;
  • communicate with other departments and providers to research and resolve issues, identify and implement service solutions;
  • monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts;
  • work to enhance knowledge in key service areas. Primary Responsibilities include but are not limited to the following : Follow and manage all aspects of customer orders;
  • Single point of contact for all direct customer inquiries; Ensure accurate / timely order entry; Transportation, and delivery of orders throughout the entire supply chain;
  • Provides professional communications to external and internal customers; Able to communicate with customers and other departments smoothly with prompt response;
  • Understands and complies with order policies and regulations; Acts in a manner consistent with 3M’s values and ethical standards

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