Associate Client Service Representative
WUXI, Jiangsu

Main Responsibilities

  • Work closely with client for accurate and timely payroll, social benefit and individual income tax related calculation
  • Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.
  • Maintain client relationship to improve client’s satisfaction
  • Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, local regulations, IIT policy, HR processes etc.
  • Maintain client services procedure manuals and business process documents
  • Participates in testing and validation of services and system upgrading
  • Qualifications & Experience

  • College degree or above in HR Management, Business Administration or related
  • Good service attitude, service industry is welcome.
  • Good in data processing and detailed oriented
  • Strong experience in HR experience, payroll knowledge is plus.
  • Excellent command of written English, CET4 or above
  • Good team spirit, communication and interpersonal skill
  • Good computer skills particularly in Excel, Word and PPT
  • Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click to learn more about ADP’s culture and our full set of values.


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