The TeamMate APAC Professional Services Team are looking for a consultant to implement TeamMate to our current client base and future clients.
This role requires drive, team orientation, resilience and a flexible but well-organized work style. The Consultant will be based in Shanghai and will be required to travel through China.
The consultant will need to be able to :
configure all TeamMate products and provide advice based on the customer's current audit methodology and best practices to recommend a customised platform to conform to the TeamMate offering.
facilitate meetings and deliver TeamMate training.
Provide product expertise to our customers on all TeamMate software products, becoming a "trusted advisor".
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following essential duties and responsibilities are required to perform the consultant role :
Project manage clients to ensure that the implementation is delivered on time and to client’s requirements
Engage with the client to determine existing business needs with a focus on how TeamMate can accommodate their desired methodology, needs, adjustments, etc.
Effectively analyze client problems and provide on-site consulting to help the client configure their current methodology and best practices to integrate with the TeamMate product offering.
Educate the client's department "Champion(s)" to administer and update the various TeamMate capabilities and reports.
Troubleshoot and resolve any implementation issues and recommend corrective solutions and alternatives.
Educate end users on how to use the TeamMate Software for auditing activities, including general and specific user functionality for all implemented TM products and modules, report generation, query writing, searching, and monitoring and follow up of issues, recommendations and action plans.
Professionally and effectively engage with client employees.
Complete all necessary administrative and management tasks necessary for the effective management of the Professional Services organization, including updating SFDC and other internal systems.
Maintain a high level of professionalism in all aspects of customer contact i.e. preparation for appointments and presentation of material
Provide feedback to product management based on customers' needs
Collaborate with support team to ensure successful solution deployment and maintain customer relationship.
It is expected the candidate will have a strong technology and services background with a degree, and will have a :
Bachelor's degree in Business Administration, Accounting, Management Information Systems, etc. plus 3 years related work experience;
if no degree, 5 years equivalent related work experience.
Experience in facilitating and presenting to medium-sized groups.
Excellent oral and written communication skills.
Experience with Internal / External Audit, either as a student, a consultant, or a practitioner
Experience with TeamMate Software
The ability to work independently and interpret client requirements applying them effectively to the TeamMate Suite.
Fluent Mandarin and Cantonese, with English as an advantage
Regional or International exposure
The role is based in Shanghai, Chana but the consultant will be required to travel through China. Travel will take up at least 50% of their time.
All Locations :
CHN-Beijing-Bei San Huan Zhong Lu, CHN-Beijing-East 3rd Ring Road, CHN-Shanghai-Gonghe Road