The Support Engineer is a trusted advisor to IT Professionals. You will have a chance to work with some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.
You will solve high level complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
You will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services.
You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
this may involve writing code.
Work with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
Technical Requirements :
Data Movement : Common Skills :
Common Skills :
Background on CS, IT major.
Exhibit debugging and strong problem-solving skills and communications skills to handle critical circumstances well.
Strong self-learning skill and passionate about embracing new Big Data technologies.
Good spoken and written English.
Microsoft Technology Associate (MTA), MCSA : SQL Server are strongly preferred, but not required at hire. Related field (or equivalent) experience will be considered.