About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. Scope o f Role :
To lead and drive a sales team in achieving agreed sales volume and profit objectives by acquiring, growing and retaining profitable Business Banking customers within acceptable risk parameters.
To contribute towards achieving the region’s overall Business Banking targets and delivering higher EP.
Key Responsibilities :
To coach, manage and lead a Business Banking team in customer acquisition and retention, portfolio management and growth.
Ensure team are well managed to deliver business performance and achieve targets
Deepen relationship with Business Banking customers in providing effective need based financial solution.
Generate new business via direct selling to customers and referrals from different approved sales channels.
Build and expand existing customer relationships via in depth analysis of their needs.
Identify and prioritise activities to maximise revenue contribution from the high potential customers.
Manage the risk of the portfolio on an ongoing basis through proactive monitoring of customers, their transactions and developments in the general business environment.
Maintain a high level of professionalism in dealings with customers.
Ensure that customer due diligence are properly carried out by RMs, and other anti - fraud checks.
Consult and recommend strategies where account management or recovery is needed on problem accounts, assisting CMR / GSAM in identifying sources to expedite loan recovery.
Work closely with branch service staff and other Business Banking service centres to ensure a high level of after-sales service is provided to Business Banking customers.
Give regular feedback to management on product and processes based on customer feedback.
Identify and develop high potential team members.
Identify and manage-out low performing team members.
Accountable for implementing and complying with AML requirements when performing duties. Job holder must report any suspicious transaction to respectively Unit MLPO via LINE MANAGER (reporting manager) or directly to the Country MLPO b) avoid conducting transactions with potential reputational risk c) avoid mis-selling activities.
Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work.
Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.
Failing to pass D1R for sales will be considered as assessment basis for job incompetency.
Our Ideal Candidate
Preferably with experience in Business Banking or Commercial Clients.
Good leadership in demonstrating and promoting change
Excellent interpersonal skills and communication skills.
Good facilitation and inter-personal skills
Must be able to read, speak & write Chinese.
Credit Risk Analysis
Customer Relationship Management
Data Conversion & Reporting
Legal & Regulatory Knowledge
Market / Competitor Knowledge