Job Summary . PRINCIPAL RESPONSIBILITIES 1.Planning and Organizing : Contributes to the strategy and planning activities of the sales function
Develops the Hotel Sales Plan which accurately interprets the objectives of the business and uses this to communicate and to focus the teams and own efforts.
Contributes to the development of global sales initiatives recommending, implementing and monitoring appropriate local activity.
Identifies, locates and secures the people and financial resources needed to achieve the sales results required.2.Account Management : Develops and maintains Langham Best Practice to ensure customer account objectives are defined and appropriate sales activities implemented.
Assists the sales associates in developing account development plans, detailing objectives, timescales and sales methods to support the defined account strategies.
Liaises with GSO / GSA’s specifying the account’s contribution to the business’ revenue targets and agree activities.
Accurately identifies the level of influence and decision making power of contacts in the customer organization and uses these to secure business.
Develops customer accounts to increase market / customer share - all revenue streams - locally, nationally, globally.3.Market IntelligenceMonitors and maintains competitor set activity including
Key accounts / Market Share
Marketing Programs4.Customer Relationships : Establishes, enhances and maintains productive quality working relationships with key internal and external customers.
Keeps Hotel information relating to customer requirements, interests and market activities up to date
Reviews customer base to determine new opportunities for account penetration.
Liaises with Director of Sales & Marketing to review the effectiveness of sales activities.
Contributes ideas to improve the products and services offered.5.Team Leadership : Directs, monitors and evaluates sales performance of account teams and self to ensure sales revenue targets are being met.
Agrees, clarifies and implements Best Practice selling methods and procedures at all levels in the team to ensure business objectives are met.
Discusses and agrees departmental and individual objectives with team, reviewing and updating in light of changes in the business, implementing corrective action where necessary.
Communicates regularly and on time verbally and non-verbally, providing individual team members with prompt and specific feedback on performance.
Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs6.
Develop individuals and teams : Selects, trains, coaches and develops people to enhance performance and to meet the current and future needs of the department
Assist in recruitment of individuals who have the potential to perform within the team.
Produces training and development plans for the department and related areas.
Ensure planned Selling The Legend training and coaching activities happen on a regular basis.
Regularly reviews and evaluates the impact training is having on performance at departmental, team and individual level.
Requirement . 1.Education - At least undergraduate degree holder in relevant discipline2.Experience - At least 5 years experience in one of the following fields : Web marketing, Hotels Sales and Hotels revenue management or distribution.
3.Job Skill / Knowledge - Well organized and a good planner with an enquiring mind- Prompt and systematic decision making skills-
Be able to analyze data and make good decisions based on the facts at hand- Independent & ability to work under pressure-
Good interpersonal and presentation skills for working with third party partners and the internal marketing and executive team4.
Computer Knowledge - Knowledge of MS office software 5.Language Proficiency - Proficiency in English and Putonghua is a must -
Excellent communication skills in both written & spoken English Terms of employment . Full time