ustomer relationship management

  • Proactively develops and creates customer relationships in his / her area of responsibility
  • In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account whole KONE product portfolio
  • Creates interest and demonstrates value of KONE digital offering to influencers and customers
  • Develops and grows KONE’s position in his / her customer base or market area
  • Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
  • Ensures customer satisfaction and solves complaints with the rest of KONE team
  • Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM
  • Sell

  • Generates leads, opportunities, orders and contracts to meet the sales budget and pricing targets
  • Finds customer needs and designs solution to meet them
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

    Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice.

    We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

    In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.


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