Remarketing Pre-term Specilist 再营销到期前专员
Daimler
Beijing
6天前

Task Description

  • Execute the pre-term remarketing process and reach KPI target
  • Capable of efficiently communicating with customers on lease end options and process
  • Guide customer back to dealership and actively promote retention offers
  • Answer all basic inquiries from customer related to lease end process and options including trade in, buyout, balloon refinance, de-mortgage etc.
  • Facilitate customer complete early termination process, retain customer as more as possible, apply for waive penalty for qualified customer to improve CSI
  • Manage after call work of ET and follow up signature and payment and document handling
  • Escalate cases to related departments to solve customer’s complaints
  • Others

  • Support various remarketing related project, like process optimization & document handling, system testing and others.
  • Conduct other tasks as required to support achievement of the company’s business objectives
  • Qualifications

  • At least 2 years of working experience in service / credit operation experience in bank, CRM or other finance related industry;
  • Call center / customer service center working experience is preferred.
  • Excellent interpersonal skills with a strong customer-oriented mindset;
  • Tele-sales skill is preferred and auto retail experience is preferred;
  • Strong pressure handling capability, especially with customer complaints;
  • Strong analytical and problem-solving skills in developing and designing solutions;
  • Reliable and accurate in details;
  • Proficient MS Office skill such as excel, PPT, etc.; CMS system operating experience preferred
  • 報告此工作
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    申请
    邮箱地址
    通过点击 "继续", 我 同意neuvoo处理我的信息数据, 并给我发送电子邮件提醒 详见neuvoo 隐私政策 。我可以在任何时候取消订阅。
    继续
    申请表