In the Technical Service Manager position, you will provide technical support and expertise to internal and external customers ensuring customer product satisfaction and technical acumen.
This position is responsible for coordinating warranty / quality related issues, training issues, equipment start-up, controls integration and service related issues
Provide product installation, service and troubleshooting support to each of the regional teams with high levels of interaction with the regional service leader for the RLC and VRF product lines.
Ensure that the regional teams have been trained and have the technical capability to support the RLC and VRF products
Work with our supplier and joint venture partners to gain deeper technical understanding of any issues occurring in the field
Work with the internal team to correct service issues in future product development along with improvements to simplify the service and installation process.
Work with the internal team on the development of technical training materials as it relates to installation and troubleshooting
Work with the quality leaders to identify any potential quality / safety issues with the RLC and VRF products
To be successful at the above responsibilities, you would also be responsible to :
Identify opportunities to improve product service support or tracking methodologies
Work with multi-functional teams to support the organization through field reports and quality management initiatives
Willingness to take on any task or project that will benefit the group or company.
Expertise with VRF equipment service and installation
Individual should possess the capacity to work in a dynamic environment and demonstrate the ability to use leadership, decision-making abilities and technical capability to assist in meeting customer needs across dynamic regional market segments.
Foundational skills for this role include general HVAC design and application principles, project management, public speaking,
Strong communication and multi-functional influencing skills to align product management with engineering, marketing, manufacturing, quality, and after-market support personnel, and senior management.
Ability to collaborate with global team members across time zones
Demonstrated experience in customer relationship management and continual process improvement across multiple large, concurrent projects
Strong written communications, presentation skills, and focus on details to close out issues for the team with a strong sense of urgency, quality, self-initiative, and customer satisfaction orientation
Technical, product, and application experience in HVAC industry required
Strong analytical with strong attention to detail, while also able to lead multiple priorities
Requires strong working knowledge of Microsoft Office (Excel, Word, & PowerPoint).
Native Mandarin speaker preferred
Education and Experience :
BA / BS degree w / 4 7+ years experience
ACE Associates certification required, ACE Practitioner certification preferred
EEO / AAP Statement
Carrier Corporation is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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