Inland Transportation
Mercedes Benz
Beijing, Beijing, China

Objective of job

To conduct the transport damage claim works on the transport services from VPCs to dealers for region South and East Dealers.

Main tasks

1 Transport Damage Claim handling for region South and East

  • Receive the damage claim request from dealers, handle the claim properly in collaboration with Transportation Service Provider and Insurer (possibly also involving Regional District Manager and Customer Service team).
  • Handle with high priority the high value claim cases, and the claims requiring for depreciations.
  • Reflect the VPC-related claims by dealers into VPC daily operations and processes.
  • Manage the damage claim system, and submit change request for the system to continuous improve efficiency
  • 2 Transport Operations and Reporting

  • Maintain the transportation master data and relevant systems for new dealers and dealer information change
  • Maintain new cities and lead time data accordingly into contracts and reporting
  • Arrange MBCL company car transportation from VPCs to Beijing
  • Analysis data, and generate regular reporting on transport lead time and cost
  • Back up other transport operations on contract, payment, daily transport orders, etc.
  • 3 Bidding Platform Management

  • To manage the bidding system (special car auctioning platform towards dealers), plan the budget, and raise the change request
  • Upload inspection result of bidding cars into system
  • Upload rework history of bidding cars into system
  • 4 Administrative works and Projects

  • Implement projects / provide support upon request from supervisor
  • Process improvement in relating to transport lead time, dealer feedback, sales request and transport damage claim
  • Qualification

  • Bachelor's Degree, similar major is a plus;
  • Good command of oral and written English.
  • 2+ years working experiences in Automobile industry.
  • Working experience in Vehicle Logistics, Aftersales is highly preferred.
  • Strong sense of driving improvement changes and quality controls.
  • Excellent multi-tasking and interpersonal communication and negotiation skills.
  • Excellent command of office computer software, process mapping software.
  • Technical or engineering background in Automobile / Logistics field.
  • Excellent oral and written English.
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