Objective of job
To conduct the transport damage claim works on the transport services from VPCs to dealers for region South and East Dealers.
1 Transport Damage Claim handling for region South and East
Receive the damage claim request from dealers, handle the claim properly in collaboration with Transportation Service Provider and Insurer (possibly also involving Regional District Manager and Customer Service team).
Handle with high priority the high value claim cases, and the claims requiring for depreciations.
Reflect the VPC-related claims by dealers into VPC daily operations and processes.
Manage the damage claim system, and submit change request for the system to continuous improve efficiency
2 Transport Operations and Reporting
Maintain the transportation master data and relevant systems for new dealers and dealer information change
Maintain new cities and lead time data accordingly into contracts and reporting
Arrange MBCL company car transportation from VPCs to Beijing
Analysis data, and generate regular reporting on transport lead time and cost
Back up other transport operations on contract, payment, daily transport orders, etc.
3 Bidding Platform Management
To manage the bidding system (special car auctioning platform towards dealers), plan the budget, and raise the change request
Upload inspection result of bidding cars into system
Upload rework history of bidding cars into system
4 Administrative works and Projects
Implement projects / provide support upon request from supervisor
Process improvement in relating to transport lead time, dealer feedback, sales request and transport damage claim
Bachelor's Degree, similar major is a plus;
Good command of oral and written English.
2+ years working experiences in Automobile industry.
Working experience in Vehicle Logistics, Aftersales is highly preferred.
Strong sense of driving improvement changes and quality controls.
Excellent multi-tasking and interpersonal communication and negotiation skills.
Excellent command of office computer software, process mapping software.
Technical or engineering background in Automobile / Logistics field.
Excellent oral and written English.