Internship: SFDC Commercial (Sr.) Expert
Shanghai, CHINA
source : Wizbii

SFDC Commercial (Sr.) Expert

Your role :

This position is to manage a robust business system (e.g. SFDC / SAP) to collect business requirements, design technical and business solutions, and drive implementation and trainings collaboratively, to ensure CRM initiatives to shave a clear focus and impact on driving traffic and conversion for sales and E-commerce business.

Main Accountabilities :

  • Be responsible for the overall business database and process systems, CRM related process and functions optimization for local requirements, through close collaboration with business stakeholders and IT partners, local and region, to support business moving forward
  • Lead various projects related to commercial CRM and other systems. A key assignment is to evaluate and propose business solution integrating SAP and / or Martech systems / tools solutions, design the process and data management, and support the launch of the CRM projects, for China LS RA.
  • Develop relevant reports / dashboard to provide business insights.
  • Be responsible for the follow-ups after the launch with continuous process design and optimization, data and dashboards, user trainings etc.
  • Represent China LS RA CRM SME, to lead on-time and continuous communications with China business stakeholders, and meet requirements from different commercial functions, which include but not limited to requirements collection, validation, communication, and user trainings etc.
  • Support global / region business teams to cascade new CRM functionalities and changes, and organize local training if needed;
  • Support global and / or region CRM projects, and actively contribute to the network collaboration.

  • Support and guide commercial teams to ensure a good utilization of the CRM functions / process / dashboards, to improve the efficiency and effectiveness of business data;
  • Implement continuous improvement initiatives to make sure that the CRM system is always addressing the business needs and maximize the value to business.
  • Who you are :

  • Master degree or equivalent
  • At least 6-8 years’ relevant CRM solution design or implementation experience, life science industry experience and user experience of preferred
  • Familiar with ERP system or other CRMs will be a plus.
  • At least 2 years project management experience. PMP certificate is a plus.
  • Good data analysis and report processing skills
  • Good command of English and Mandarin in both written and oral communication
  • Good communication, interpersonal skills. Experience working in complicated organization matrix.
  • Other Deliveries (More IT / software development background related) :

  • Support architectural guidance to the development team from project initiation through final launch
  • HR : 89829

    Functional Area : Commercial

    Job Requisition ID : 205546

    Location : Shanghai - all

    Career Level : D - Professional (4-9 years)

    Working time model : full-time

    US Disclosure

    The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.

    This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.

    Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately.

    The Company will not retaliate against any individual because they made a good faith report of discrimination.

    North America Disclosure

    The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8 : 00am to 5 : 30pm ET Monday through Friday.

    Job Segment : ERP, Database, SAP, Project Manager, CRM, Technology


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