Contract Mangement 合同管理
Mercedes Benz
Beijing, Beijing, China


Task Description Conduct Daily Retail Operations with High Correctness and High Efficiency

  • Handling Direct debit for daily instalment collection and closely monitor the progress status.
  • Deal with Direct Debit incident and channel issue, and cooperate with CS, Collections and IT to solve the issue.
  • Handling the late payment penalty waive and PBOC follow-up.
  • Accurate and timely conduct the contract / customer information modification after activation. Communications with external parties
  • Provide excellent services to customers / dealers / MBAFC field staff by quick and professional handling of the requirement.
  • Closely cooperation with vendor management for urgent issue solving, result monitoring and provide professional communications and trainings to them.
  • Conduct Process Optimization and IT System Enhancement on Contract Management

  • Suggest any possible idea of system enhancement to improve the efficiency of daily retail operation.
  • Support testing for incidents or system enhancement if necessary.
  • Update the process and SOP in time to comply with the actual operation and compliance / regulatory requirements.
  • Others

  • Complete other tasks assigned by supervisor.
  • Support related project and provide accurate and timely response.
  • Play as subject owner of specific project or initiatives.
  • Qualifications

    Training and Qualification :

  • Bachelor degree in Finance, Business Management, file Management or any other equivalents
  • Good English, both written and spoken
  • Mandarin Technical Knowledge :
  • Sound knowledge about Microsoft Office applicationsManagerial knowledge :
  • Good communication and teamwork skills
  • Sense of responsibility and chariness
  • Good learning and execution ability Experience :
  • 2 3 years experience in a Financial Services Company, Bank, or other related finance industry or function.
  • Experience in operations, contract management and service area will be preferable.
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