Task Description Conduct Daily Retail Operations with High Correctness and High Efficiency
Handling Direct debit for daily instalment collection and closely monitor the progress status.
Deal with Direct Debit incident and channel issue, and cooperate with CS, Collections and IT to solve the issue.
Handling the late payment penalty waive and PBOC follow-up.
Accurate and timely conduct the contract / customer information modification after activation. Communications with external parties
Provide excellent services to customers / dealers / MBAFC field staff by quick and professional handling of the requirement.
Closely cooperation with vendor management for urgent issue solving, result monitoring and provide professional communications and trainings to them.
Conduct Process Optimization and IT System Enhancement on Contract Management
Suggest any possible idea of system enhancement to improve the efficiency of daily retail operation.
Support testing for incidents or system enhancement if necessary.
Update the process and SOP in time to comply with the actual operation and compliance / regulatory requirements.
Complete other tasks assigned by supervisor.
Support related project and provide accurate and timely response.
Play as subject owner of specific project or initiatives.
Training and Qualification :
Bachelor degree in Finance, Business Management, file Management or any other equivalents
Good English, both written and spoken
Mandarin Technical Knowledge :
Sound knowledge about Microsoft Office applicationsManagerial knowledge :
Good communication and teamwork skills
Sense of responsibility and chariness
Good learning and execution ability Experience :
2 3 years experience in a Financial Services Company, Bank, or other related finance industry or function.
Experience in operations, contract management and service area will be preferable.