Customer Support Representative
ON Semiconductor
Shenzhen, CN


  • TacticalService Support
  • Quoting (Price, MPQ, MOQ, Lead Time, stockavailability, no bids)

    Order Entry & maintenance (Reschedule &cancellation)

    Delivery improvement, shipment follow up and shipmenttracking

    Daily interface with customers (Phone, email, CustomerWEB)

    Part # cross references maintenance

    Manage customer requirement to meet Global OTD target

    Device activity requests (status change)

    RMR processing

  • Customer Relationship Management
  • First point of contact for sales & customers

    Primary supply chain interface to sales & customers

    Customer business issues

    Customer visits, meetings, conference calls

    Relationship development

  • Customer Advocacy / Problem Resolution
  • Initiate customer escalations

    Understanding of Customer business processes

    Initiate communication of supply chain disruptions andcoordinate effective resolutions

    Review customer forecasts


  • Thorough understanding of supply chain management.
  • Customer service skills, data analytical and problemsolving skills.
  • Able to perform multiple tasks simultaneously, able tobalance short and long term goals.
  • Strong Interpersonal skills.
  • Strong communication skills (written and verbal).
  • Ability to exhibit patience, tact, enthusiasm, and apositive attitude when addressing complaints and problems from customers.
  • Ability to utilize general computer literacy .
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