Account Manager
source : Index Ventures

Position Purpose

Ordering a pizza? Buying a pair of trainers? Watching a movie? Chances are Adyen is handling your payment. We are a fast-growing technology company, delivering seamless payment experiences to customers around the world.

Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, we enable businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 185 transaction currencies all over the world.

Over 4,000 businesses use the Adyen payment platform, including Facebook, Grab, Spotify, Groupon, Evernote and

As a part of our skilled team in Shanghai, we need you to contribute to our growth in APAC. The Account Manager works closely with other teams, such as Sales Managers, Technical Support and the Development team, but is part of our Global Account Manager team.

This position is based in Shanghai and reports to the Head of Account Management China.

You will :

  • Take full end-to-end responsibility for the success and satisfaction of your’ merchants. You will know their situation and unique needs and you will deliver insight and solutions that meet those needs.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis. You will act as the human dimension of Adyen’s product, delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy.
  • Establish productive, professional relationships with key people at your merchants and leverage those relationships to drive the best possible merchant experience.
  • Coordinate the deployment of Adyen colleagues and resources in, and manage the execution of, any internal project pertaining to your merchants.
  • Work with individuals and teams across Global Adyen to ensure the best possible merchant experience and to develop yourself and your colleagues professionally.
  • Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management colleagues.
  • Meet strategic and financial targets for assigned merchant accounts, by focusing on meeting merchant needs. You will continually reevaluate your success through the use of strategic account plans, internal reporting, and merchant feedback.
  • You are :

  • Motivated : You are inspired by the potential for innovation in the payments space, and passionate in your drive to push boundaries and create value.
  • Experienced : You are familiar with and experienced in a professional setting with the skills and polish to prove it. (Explicit experience in account management or a related field of practice is a significant plus.)
  • Flexible : You’ve had previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity.
  • An executer : You are a strategic thinker with excellent project management skills and the ability to lead and manage timely, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
  • Good in communications : You have exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside of Adyen.
  • A global thinker : You have the ability to interface seamlessly with a global, multicultural team (excellent collaboration skills, culturally aware, adjusts his or her communication style to audiences).
  • Results-oriented : You have a proven record of managing complex initiatives to achieve outstanding results. You have an intuitive understanding of the importance of data and trends, providing actionable insights, and tracking the success of those initiatives.
  • A leader : You have proven experience leading by example (exhibiting integrity, enthusiasm, and commitment) and fostering teamwork throughout organizations.
  • Fluent in English and Mandarin. Any additional language would be an advantage.
  • Preferably you have :

    Payments experience : You have worked at a company in the payments / Fintech space

    Are you a cultural fit?

    At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership, truly contributing to our exponential growth.

    We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct.

    We talk straight without being rude. We are extremely customer centric. We believe in teamwork, and don’t like ego’s and hierarchy.

    When taking a decision we take them quickly but always involve others. We provide each other regular informal feedback and let everyone design their own growth path.

    Who are we?

    Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel.

    Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in over 185 transaction currencies.

    4,000+ businesses use the Adyen payment platform, including Facebook, Netflix, Spotify, Cathay Pacific, Agoda,, eBay, Grab and Redmart.

    Adyen is headquartered in Amsterdam, with offices in Singapore, Shanghai, Sydney, Melbourne, San Francisco, New York, São Paulo, Mexico City, London, Paris, Berlin, Brussels, Stockholm and Madrid.


    We offer a competitive salary and great career opportunities within a global payments company. Become part of an international work environment and take your career to the next level.

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