About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Support to achieve business objective at the respective branch
Drive or support cost optimization initiatives to achieve cost saving target
Embed client centric mind in daily operation as well as to maintain up best in class front-line service, and
Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
Achieve client satisfaction in daily branch services and operations
Build SCB a great place to work and improve MyVoice & eNPS score
Operations, Conduct and Risk Controls
Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules / standards / procedures / manual are strickly followed
Perform bank required start of day and end of day work on daily base to ensure no exception in completing due diligence
Escalate for any exception detected or observed in daily work to minimze potential negative impact on the bank
Ensure all required certifications are obtained per internal and external requirements
Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct;
Well manage client complaints & CDD
Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures / manuals and local regulation
Actively participate in various campaigns related to service team and achieve the target
Develop multi-product knowledge and job skills to support different segments and sales channels
Customer Right Protection
Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest
Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
Always eembed Consumer Rights Protection mindset when performing daily work
Our Ideal Candidate
A university degree with 1-2 years of related banking experience prevails
Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
A team player who shows initiative and assertiveness
Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
Good command of both spoken and written English and Mandarin.