Standard Chartered
Shanghai, China,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Business Performance

  • Support to achieve business objective at the respective branch
  • Drive or support cost optimization initiatives to achieve cost saving target
  • Service

  • Embed client centric mind in daily operation as well as to maintain up best in class front-line service, and
  • Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience
  • Achieve client satisfaction in daily branch services and operations
  • Build SCB a great place to work and improve MyVoice & eNPS score
  • Operations, Conduct and Risk Controls

  • Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules / standards / procedures / manual are strickly followed
  • Perform bank required start of day and end of day work on daily base to ensure no exception in completing due diligence
  • Escalate for any exception detected or observed in daily work to minimze potential negative impact on the bank
  • Ensure all required certifications are obtained per internal and external requirements
  • Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions
  • Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct;
  • Well manage client complaints & CDD

    Self Development.

  • Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures / manuals and local regulation
  • Actively participate in various campaigns related to service team and achieve the target
  • Develop multi-product knowledge and job skills to support different segments and sales channels
  • Customer Right Protection

  • Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest
  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
  • Always eembed Consumer Rights Protection mindset when performing daily work
  • Our Ideal Candidate

  • A university degree with 1-2 years of related banking experience prevails
  • Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services
  • A team player who shows initiative and assertiveness
  • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
  • Good command of both spoken and written English and Mandarin.
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