Assistant CDD Onboarding Manager
HSBC Group
Shanghai, China
1天前

Description

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most importantasset and play a vital role in our efforts to continually enhance ourperformance for customers and provide best-

in-class products and services. Weseek to attract high-caliber talent by offering a dynamic working environment,good career development opportunities and competitive compensation packages.

Principal responsibilities

  • Oversee and drive the end-to-end KYC process of all Commercial Banking customers, including periodic / event-triggered KYC refresh and product on-
  • boarding for existing customers

  • Make recommendations on client exit decisions due to failure to fulfill CDD requirements.
  • Identify and initiate new / expanded business opportunities to Relationship Managers through understanding more in-depth customer intelligence during KYC process
  • Take ownership on the delivery of a seamless customer experience during KYC refresh by acting as the focal point between frontlines and customers
  • Maintain the highest standard of excellence in customer service and handle customer queries / objections in view of the stringent CDD requirements
  • Collaborate with internal stakeholders to ensure timely completion of CDD reviews and full compliance to the regulatory / Group requirements.
  • Maintain control of workflow processes and strong adherence to established procedures
  • Ensure full compliance to the prevailing regulatory and Group requirements
  • Maintain high standards of internal controls and drive consistency and common standards across all business segments of Commercial Banking
  • Actively participate in the development and refinement of internal control and processes for delivering the best customer experience
  • Qualifications

  • Over 5 years of commercial banking knowledge and familiar with commercial banking operations
  • Good sense of commercial judgment
  • Proven record in a client focused environment
  • Compliance and risk management mindset
  • Ability to manage multiple stakeholders and manage conflicts
  • Excellent project management skills and planning and time management abilities
  • Flexible, resilient and receptive to change
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