A Career with HANGSENG-CN
Hang Seng is committed to service excellence. Our people are our most importantasset and play a vital role in our efforts to continually enhance ourperformance for customers and provide best-
in-class products and services. Weseek to attract high-caliber talent by offering a dynamic working environment,good career development opportunities and competitive compensation packages.
Oversee and drive the end-to-end KYC process of all Commercial Banking customers, including periodic / event-triggered KYC refresh and product on-
boarding for existing customers
Make recommendations on client exit decisions due to failure to fulfill CDD requirements.
Identify and initiate new / expanded business opportunities to Relationship Managers through understanding more in-depth customer intelligence during KYC process
Take ownership on the delivery of a seamless customer experience during KYC refresh by acting as the focal point between frontlines and customers
Maintain the highest standard of excellence in customer service and handle customer queries / objections in view of the stringent CDD requirements
Collaborate with internal stakeholders to ensure timely completion of CDD reviews and full compliance to the regulatory / Group requirements.
Maintain control of workflow processes and strong adherence to established procedures
Ensure full compliance to the prevailing regulatory and Group requirements
Maintain high standards of internal controls and drive consistency and common standards across all business segments of Commercial Banking
Actively participate in the development and refinement of internal control and processes for delivering the best customer experience
Over 5 years of commercial banking knowledge and familiar with commercial banking operations
Good sense of commercial judgment
Proven record in a client focused environment
Compliance and risk management mindset
Ability to manage multiple stakeholders and manage conflicts
Excellent project management skills and planning and time management abilities
Flexible, resilient and receptive to change