Technical Support Engineer
Hewlett Packard Enterprise Development LP
Guangzhou, Guangdong
3天前

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

Response to customers' queries and concerns with professional communication skill from HP customer assistants. To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP enterprise customers.

Take total ownership of customer issues, understand their environment and the issues impact. Guide customers to go through necessary trouble shooting processes and efficiently solve customers' hardware or Software issues.

Prepare report and documentation in English to customer about root cause analysis and suggestion. Engage with HP's local and worldwide resources to assist in issue resolution.

Learn enterprise server, storage, network product and total solutions and technologies by reading the manuals and online help or by taking formal / informal training courses.

Perform routine tasks, such as weekly review and attending team meetings. Facilitate the success of other parts of HP through collaborative problem solving, knowledge sharing and proactive activities.

15 years enterprise product relevant support experienceor 12 years IT relevant experience for Cantonese

HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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