Customer Engineer II
Applied Materials
Wuhan, CN
source : DirectEmployers Association

Key Responsibilities Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance.

Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. Responds to fab issues by communicating with other engineers and participating in escalation conference calls.

May participate in projects to reduce costs and increase uptime. Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems.

Uses training and experience to identify some process, software or hardware related system problems. Strives to perform BKM's.

Uses knowledge management systems. Follows all IP guidelines. Assumes responsibility for complete customer satisfaction within work area.

Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

  • Complies with all safety procedures and consistently demonstrates safety as a value. Functional Knowledge + Has established skills to perform a range of day-to-day activities Business Expertise + Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline + Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area Leadership + Has no supervisory responsibilities;
  • manages own workload Problem Solving + Recognizes and solves typical problems that can occur in own work area without supervisory approval;
  • evaluates and selects solutions from established options Impact + Impacts own team through the quality of the services or information provided;
  • follows standardized procedures and practices and receives regular but moderate supervision and guidance Interpersonal Skills + Uses communication skills to exchange information Qualifications Education : Associate's Degree Skills Certifications : Languages : Years of Experience : 4 - 7 Years Work Experience : Additional Information Travel : Yes, 20% of the Time Relocation Eligible : Yes Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

    Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

    Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality.

    At Applied Materials, our innovations make possible the technology shaping the future.


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