Concierge Coach 礼宾督导
Marriott
Chengdu, CN
4天前
source : DirectEmployers Association

Job Number 20034103 Job Category Rooms and Guest Services Operations Location W Chengdu, Chengdu Hi-Tech Industrial, Chengdu, Sichuan, China VIEW ON MAP Brand W Hotels Schedule Full-time Relocation?

No Position Type Non-Management / Hourly Start Your Journey With Us Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.

Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.

Open doors and assist guests / visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and / or designated bell area.

Assist guests / visitors in and out of vehicles, including assisting guests with loading / unloading luggage. Supply guests with directions.

Arrange transportation (e.g., taxi cab, shuttle bus) for guests / visitors, and record advance transportation request as needed.

Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests / visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

  • Develop and maintain positive working relationships with others.Follow all company and safety and security policies and procedures;
  • report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional.

    Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect.

    Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

    Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift.

    Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e.

    g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

    Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps.

    Move up and down stairs and / or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

    Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language.

    Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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