Mooncake (National Cloud in China) Support is part of CSS GCR which focuses on providing commerce, presales and technical support for Microsoft Azure across China, where Azure is one of the fastest growing service of Microsoft.
We are looking for a customer focused Service Engineer passionate about site up, availability, and supportability of Azure platform.
This role will be accountable for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform.
The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components, concepts (Azure Platform, Azure SDK, migration), and work directly with customers, Customer Support, Live Site Teams, and Engineering and supportability.
this may involve writing code.
Required Soft Skills
Leadership - handle technically challenging and politically hot customer situations, including the appropriate use of all available resources, communicate effectively with Support teams and development on complex technical issues
Strong communications skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Logical and Critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing.
Required Technical Skills
Primary responsibilities and knowledge requirements include a thorough understanding of one or more of the following products / technologies :