Housekeeping Office Coordinator/Order Taker 客房部文员
Sanya, China


is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.

Raffles Hainan, located in the Hawaii of Asia Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course.

The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as :

所有绝美的旅程都会在某一个地方开始 而我们的开始在约130年之前的新加坡 在那里 我们有了第一家莱佛士酒店 今天 莱佛士逐步成为了一个国际化的品牌 从吸引人的度假胜地到充满生气的发达城市 它的名字遍及全球

随着莱佛士扩张的脚步越来越广 成为世界最奢华的酒店管理集团 是我们每一个人的追求所在 我们需要极具领导才华的您 给予我们员工鼓舞和激励 使他们的诚意服务能够增强客人入住时家一般的感觉 也能够给予他们无至迷人的住店体验 我们也需要您坚持不懈的追求至高标准 可以提供给客人超出期望的完美表现

通过您的领导才华及热情感染可以使我们的客人再次光顾 是你们 让莱佛士保有精髓 成为独一无二的莱佛士 使它可以继续旅程 让足迹抵达新的地方

海南莱佛士 酒店位于著有 亚洲夏威夷 之称的海南 坐拥纯美海岸线 毗邻世界级高尔夫球场 299间全海景客房及32间奢华别墅 为宾客提供超大海景视野 宾客在享受精致的同时 俯瞰水清沙白 酒店拥有七间不同风格的餐厅 1400平方米莱佛士水疗设施 大型宴会厅及面积各异的多功能厅 满足各种会议需要

如果您正在寻求一个更好的职业发展平台 请加入我们

Housekeeping Coordinator / Order Taker 客房部文员


To provide housekeeping order taking / telephone service to guests and staff




  • Ensure forwarding and receiving of all information pertaining to Housekeeping
  • 确保接收和转发所有有关管家部的信息
  • Receive, record and distribute various reports via Opera Property Management System
  • 使用Opera系统 接收 记录和分发部门各种报告
  • Receive, record and transmit guest requests accurately
  • 负责接收管理客人的特殊要求 准确的记录 及时的通知相关负责人后 向上级汇报
  • Input accurate room status into computer daily and investigate discrepancies
  • 每天在电脑上输入正确房态并核对差异
  • Maintain and update administrative data
  • 每天对管家部各种报表进行整理和更新
  • Maintain key control and monitor lost property
  • 负责部门钥匙的管理和客人遗留物品的管理
  • Maintain working area in a proper state of cleanliness
  • 负责工作区域的整洁
  • Handle guest complaints, delegate immediately & report to Head Housekeeper
  • 处理客人投诉 立即委托给负责人 并且向上级报告
  • Comply with hotel’s health, safety and hygiene policies
  • 在健康 安全 仪表仪容方面达到酒店标准
  • Adhere to personnel grooming and hygiene standards
  • 注意个人行为规范和卫生标准
  • Attend meetings and training sessions as required
  • 按照酒店和部门的规定参加会议和培训
  • Has an awareness of all Housekeeping positions including their job functions
  • 了解管家部的所有岗位及其工作职责
  • Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
  • 与本部门员工及其他部门保持良好的关系 特别是前厅部和工程部
  • Ensures smooth handover of daily activities to next shift
  • 确保各班次间每日工作的顺利交接
  • Occupational Health and Safety (OH&S) Responsibilities

    职业卫生和安全 (OH&S) 职责

  • Ensure all OH&S legislation, policies and procedures are adhered to
  • 确保所有的OH&S制度 规定和程序得到遵守
  • Be familiar with property safety, first aid and fire and emergency procedures
  • 熟悉财产安全 急救 消防和各种紧急程序
  • Log security incidents and accidents in accordance with hotel requirements
  • 按照酒店规定记录安全事件和事故
  • 个人特质

  • Excellent reading, writing and oral proficiency in English
  • 优秀的英语读写和口语能力
  • Familiarity with Housekeeping / Butler duties
  • 熟悉管家部工作内容
  • Good communication and contact skills
  • 良好的沟通和接触技巧
  • Must be well-presented and professionally groomed at all times
  • 在任何时候都要做到最好的自我展现和专业的打扮
  • Strong interpersonal skills and attention to detail
  • 良好的人际沟通技巧和对细节的关注
  • 职位资历

  • College education, preferably with professional qualifications in Secretarial skills.
  • 大专以上学历 有相关专业证书优先
  • 工作经验

  • Minimum 2 - 3 years experience in the Housekeeping department
  • 至少2-3年五星级酒店管家部的相关工作经验
  • 申请
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