Summarized Purpose :
The Medical Information Specialist provides technical and medical information, and / or performs intake of adverse events / product complaints with quality customer service.
Also analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
The information provided will be given to a level in parallel with the individual’s expertise, experience and training.Being part of the team, you will :
Respond accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
Process fulfilments and provide clinical trial information or after-hours on call support.
Analyze caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identify, record and triage adverse events and product complaints according to organizational, client and regulatory guidelines and provide additional support (including follow up) as needed.
Maintain thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements
Working closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
As needed, you will research medical literature and drafts responses for such inquiries.
Does this sound like you? If so, you need to have :
Life Science degree or equivalent
Ideally some customer / client facing role, but this isnt essential
Excellent verbal and written communication skills; Organizational and time management skills
Excellent language skills (comprehension, speaking, reading and writing); Fluency in Finnish is required
Proficient computer and keyboarding skills
Good interpersonal skills;Ability to work independently as well as part of a team.
Ability to interpret client provided complex medical and technical information
Ability to maintain a positive and professional demeanor in challenging circumstances
As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees.
We have a flexible working culture, where PPD truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together.
We are a global organization but with a local feel.
We have a strong will to win - We earn our customer’s trust - We are gamechangers - We do the right thing -We are one PPD -
If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application we’d love to hear from you.