阿里云智能-技术文档专家(中间件)-杭州
阿里巴巴集团
杭州
6天前

岗位描述

深入了解阿里巴巴中间件技术部的云产品 按照产品定位和用户需求设计产品信息模型 并跟随产品迭代输出完整 准确 易读易用的使用文档 教程等内容

和产品 研发等各个团队紧密合作 主导产品UI文案审核和优化 提升产品用户体验

参与文档体系建设 包括流程 规范 工具 质量等各方面优化 并赋能团队

负责整合 分析相关各渠道的用户反馈 制定内容改进方案建议 跟踪改进进度及改进效果

Work with internal teams to obtain an in-depth understanding of the products and the documentation requirements. Produce and maintain high-

quality documentation that meets applicable standards and is appropriate for its intended audience.

Work as UX writer to edit and enhance UI texts to provide better user experience.

Enhance documentation processes, tools, & quality standards.

Collect customer feedback and enhance user experience in general as a technical writer.

岗位要求

本科及以上学历 信息类 计算机 信息工程 软件等 或者英语语言文学专业毕业

有5年以上大型企业文档开发写作经验 熟悉文档开发流程和规范 以及 DITA Information Mapping等信息开发理论 熟悉oXygen Markdown Arbortext Adobe Illustrator Indesign DITA-OT等资料开发工具 有HTML XML语言基础者优先

具备快速学习能力 能快速学习掌握云计算和中间件相关产品知识 理解复杂的技术概念和原理 并用通俗易懂的语言进行归纳和描述 有云产品 中间件产品文档开发经验的优先

具备优秀的语言理解 信息架构和文档写作能力 具有良好英文写作能力的优先

责任心强 团队协作意识好 具备良好的沟通能力和一定的项目管理能力

有良好的英语读写能力 大学英语六级以上水平

University degree in Computer Science, Engineering, English or equivalent preferred.

At least 5 years of technical writing experience in software documentation, experience with middleware and cloud product documentation a plus.

Ability to plan & deliver high quality documentation of different purposes based on the input from development.

Quick learner and strong ability to quickly grasp complex technical concepts and make them easily understandable in text and graphics.

Strong ability to work and communicate effectively with peers and developers across function teams.

Working knowledge of information development methodologies such as DITA and Information Mapping preferred. Experience in authoring tools and content management systems.

Self-starter and team player, able to work independently and deliver under tight schedule.

Excellent written skills in English.

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