About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. Functional Overview
Service Delivery and Operations is very much defined as the engine of the HR function. We are the team responsible for delivery of any end service to our customers and are structured across five main hub locations in order to best ensure we are working efficiently and using the best talent available.
The team is sub structured into work groupings covering Query Management, Service Delivery and Production Operations. Most of these teams will be the first point of contact for customers be they internal or external and therefore there is a strong need for our teams to be intimate with the data on the systems they use as well as excellent in terms of interpreting that data to either provide a service or respond to a query.
Imperative in this is the need for all members of SD&O to work side by side and supportively as we are as much a responsive team as we are a proactive one.
Service Delivery Support is a pivotal part of the team which deals broadly with recruitment process support from job posting and pre-screening to arranging interviews and offer letter creation.
It is therefore a very important team in the overall process in that it touches candidates, recruiters and hiring managers alike.
The Role Responsibilities
Our Ideal Candidate Key Capabilities