At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.
Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.
Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
Tired of working with old technology? Looking for an opportunity to change how clinical trials, data and content are managed?
Veeva’s Vault Clinical suite is the industry’s first and only cloud platform that combines CTMS, eTMF and study startup to unify clinical operations, accelerate trial execution, and deliver real-time visibility.
Veeva China is looking for Consultants who have deep clinical expertise and a passion for helping customers transform the way they manage their clinical trial data and content with our Clinical suite of applications solutions(Vault eTMF, Vault CTMS, Vault Study Startup, etc.).
As a key member of our Professional Services team, the Consultant will be at the forefront of our mission and responsible for three main things :
Understanding our customers’ challenges and clinical needs, translating requirements into solution design, and defining strategies for deploying our cloud-based solution for managing clinical information and content.
Leading and mentoring talented project team members implementing and configuring the designed solution.
Becoming a customer advocate, working closely with other Veeva teams (Product, Pre-sales, Strategy) to ensure customer success today and in the future.
Opportunities are available in Shanghai, Beijing and Dalian for this role.
What You’ll Do
Lead life sciences customers in the rapid configuration and implementation of applications to support clinical trial and content management needs in the form of the Vault Clinical suite (Vault eTMF, Vault CTMS, Vault Study Startup)
Define strategies and implementation programs for deploying the Vault Clinical suite
Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
Represent R&D Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
Ensure customer success from beginning to end of the engagement life cycle
Strong desire to learn new things!
At least Bachelor’s degree in Life Science, Computer Science, or related degree
4+ years of experience working with or for life sciences companies, with clinical software solutions in clinical operations, TMF operations, and / or trial management, as a consultant, business or IT representative
Knowledge of Clinical Trial processes across pharmaceuticals, device and / or biotech sectors, specifically as they relate to document and data collection
Excellent communication skills written, verbal and formal presentation
Abilities and willingness to roll up your sleeves to design and deliver a project
Ability to work independently in a fast-moving environment
Ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
Fluent English language proficiency
Nice to Have
Direct experience with regulatory information management systems, quality information management or content management systems, such as Veeva Vault, TrackWise, OpenText, Documentum, SharePoint, Parexel, DXC, Medidata, Oracle, Bioclinica, Salesforce, Workday, SAP, etc.
Customer service or consulting experience
Prior experience with CTMS, eTMF and eCTD software solutions
Prior knowledge of Clinical Trial process
Prior knowledge in ICH guidelines, Regulatory Documentation & Regulatory Submission with experience in eCTD Submission or Publishing
SaaS / Cloud experience
Perks & Benefits
Allocations for continuous learning & development
Health & wellness programs