Boutique CEM Manager
CHANEL
Shanghai
5天前

Work Scope

  • Boutique annual / quarterly Strategy Plan and action plan together with Office CEM· Reporting analysis / insights , support Boutique Management (monthly, weekly ) to understand the trend·Monitor the CEM KPIs and fine-tune the actions & plan· CEM orchestration depending on Boutique organization and maturity (persons in charge, tools, timeline)· FA’s clienteling skills : from observation (spot check) and DHOBs feedback, provide solution to bridge gaps (morning brief refresh to training content like scripts).
  • Partner with office to leverage on expertise and existing content· Coordination with different departments for the action plan follow up·Focus us on Event coordination : Øcascade and emphasize the event positioning and targetingØRSVP follow upØImprove processØKPIs follow up·Ad hoc client insights from floor observation and discussion based on Office CEM needs·Management and improvement on Marketing Tools (Brochure, )

    Work Experience

  • At least 5-year experience in Luxury retail ·Basic knowledge of CEM with strong interest to develop expertise
  • Required Competencies

  • Strong project management capabilities ·Communication & inter-personal skills·Attention to details·Basic analytical skills ·English communications skills in verbal & written
  • 申请
    添加至收藏
    从收藏夹中删除
    申请
    邮箱地址
    通过点击 "继续", 我 同意neuvoo处理我的信息数据, 并给我发送电子邮件提醒 详见neuvoo 隐私政策 。我可以在任何时候取消订阅。
    继续
    申请表