Job Opening ID : 121526
Company Overview Group / Division The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.
The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems;
and an extensive parts network to ensure worldwide availability of parts. Responsibilities
Perform customer-site installation and acceptance testing of newly delivered systems under varying circumstances, delivering high quality installations / upgrades of KLA products.
Perform customer-site retrofit and model changes for previously installed systems
Conduct site surveys, pre-installation, installation, troubleshooting, acceptance, training and hand-off of products
Serve as customer contact on Technical and Service-related matters
Perform or ensure the completion of all activities required to handoff a KLA tool that meets and exceeds customers’ expectations.
activities include site surveys, pre-installation, installation, troubleshooting, acceptance, training and handoff of the products while applying KLA Best Known Methods at customer sites.
Require high flexibility, adaptability and autonomy due to the job includes 80% travel oversea.
Bachelor's Degree in Mechanical / Electrical / Electronics Engineering or equivalent
Minimum 3 years of experience in Servicing or installing semicon capital equipment
Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management will be considered as an advantage)
High level of technical and troubleshooting skills
Process engineering or Yield Enhancement is a plus
Language skills in English.