Senior Catalog Associate
Amazon
Beijing, CN
2天前

Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.

The team’s primary role is to enhance retail selection on Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

The Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category for FBA sellers.

These tasks include (but are not limited to) populating / procuring content for the product catalogs on the Amazon Web Site, interacting / coordinating with vendors / manufacturers, identifying and correcting errors / complaints, maintaining records of work received and work performed.

The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead / Manager.

Roles and Responsibilities :

Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.

  • Interacting and coordinating with vendors / buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.
  • Make Kaizens and process improvements to improve work efficiency.
  • Daily trackers should be maintained accurately.
  • If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.
  • Excellent written and reading and good oral skills in Japanese
  • Good communication skills ability to communicate with internal / external stakeholders clearly and concisely
  • Basic MS Excel skills. Eg. data entry / filter / common formula / pivot table
  • Familiarity with naviJAgating the internet research techniques on the internet and finding required information quickly
  • Ability to dive deep into a problem, perform Root Cause Analysis’ and identify constraints to recommend a solution
  • Fast learner
  • Fair listening and speaking skills in English
  • 3-5 years of experience in data-driven business operations processes Business Process Outsourcing, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
  • Experience working on process improvement processes like Kaizen etc. is a plus
  • Excellent MS Excel skills ability to mine voluminous data for specific detail according to instructions provided
  • VBA, SQL knowledge or skills are preferred
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