1. Early Collection & Overdue Collection
Calling early delinquent customers (including retail, CV & Fleet customers) from GENPACT.
Follow up cases in early stage based on working process, ensuring the collection activities comply with the business policy and manual.
Identify risk and follow up collection activities to be in line with working process and standard through various collection measures.
Curing delinquent accounts and escalate to supervisor based risk based strategy.
Enable to conduct escalation cases and investigation work in a timely manner
Review cases with team members in weekly meeting.
Approach customers in professional and good manner.
2. Daily Operation
Operate PBOC query and arrange SMS reminder as well as overdue reminder, ensure that all activities comply with PBOC regulation and Arrears Management Manual
Follow up Collection and Customer service related issues through close communication and coordination to ensure smooth operation and alignment in between.
EFT confirmation in PEGA system
Follow up monthly pending mortgage and take necessary actions based on individual situations.
Follow up insurance claim settlement and provide collection comment when necessary.
Take full responsibility of collection SMS format update, special DD arrangement and quarterly reimbursement.
Work with Operation team for daily DD collection
Carry out PBOC inquiry based on set regulations
3. Process and System Management
Support system testing
Propose improvement on process and systems.
Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.
Bachelor degree in finance / business / law
Good English, both in written and spoken
Collections, credit or other related experience in a Financial Services Company, Bank, guarantee company or other related finance industry or function for at least 2 years
Sound knowledge about Microsoft applications
Good analytical and communication skills.