Early & Late Collection 早&后催专员
Daimler Mobility Services

Task Description

1. Early Collection & Overdue Collection

  • Calling early delinquent customers (including retail, CV & Fleet customers) from GENPACT.
  • Follow up cases in early stage based on working process, ensuring the collection activities comply with the business policy and manual.
  • Identify risk and follow up collection activities to be in line with working process and standard through various collection measures.
  • Curing delinquent accounts and escalate to supervisor based risk based strategy.
  • Enable to conduct escalation cases and investigation work in a timely manner
  • Review cases with team members in weekly meeting.
  • Approach customers in professional and good manner.
  • 2. Daily Operation

  • Operate PBOC query and arrange SMS reminder as well as overdue reminder, ensure that all activities comply with PBOC regulation and Arrears Management Manual
  • Follow up Collection and Customer service related issues through close communication and coordination to ensure smooth operation and alignment in between.
  • EFT confirmation in PEGA system
  • Follow up monthly pending mortgage and take necessary actions based on individual situations.
  • Follow up insurance claim settlement and provide collection comment when necessary.
  • Take full responsibility of collection SMS format update, special DD arrangement and quarterly reimbursement.
  • Work with Operation team for daily DD collection
  • Carry out PBOC inquiry based on set regulations
  • 3. Process and System Management

  • Support system testing
  • Propose improvement on process and systems.
  • 4. Other

    Conduct other tasks as required by your supervisor to support achievement of the company’s business objectives.


    Bachelor degree in finance / business / law

    Good English, both in written and spoken


    Collections, credit or other related experience in a Financial Services Company, Bank, guarantee company or other related finance industry or function for at least 2 years

    Specific Knowledge

    Sound knowledge about Microsoft applications

    Good analytical and communication skills.


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