Product Specialist
Shanghai, Shanghai, China

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics.

Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies.

Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

What you’ll do

The Product Sales Specialist is responsible for creating and winning sales opportunities for industrial downstream hardware product in an assigned territory, or in a list of named accounts or both.

The portfolio mainly include chromatography skid / columns and TFF filtration skid. The Product Sales Specialist may work individually in an account or territory, or where applicable act as part of Cytiva team.

The Product Sales Specialist is responsible to maintain the relationship with departmental and technical decision makers in their assigned accounts and where applicable work in conjunction with Account Executives and Managers to gain access to C-Suite decision makers.

The Product Sales Specialist is the technical and sales expert for his / her assigned products, solutions / services, and is expected to be able to differentiate Cytiva’s product / solution / service offerings, convey compelling value propositions, lead the opportunity, qualify the customer needs, develop and present solutions proposals and quotations, and respond to customers’ clinical / technical / process questions in order to successfully close technical / solution sales.

Financial Performance

Is accountable to achieve Product / Solutions / Service orders and sales OP target for assigned accounts and or territory.

Ensure pricing compliance for segment opportunities.

Forecast orders and sales within the applicable sales funnel tools and reports for their products / solutions / services in their assigned territory / accounts.

Territory & Account Management

Create territory / account plans including opportunity development, competitive strategies and targets.

Build strong business relationships and formulate account relationship plans within the assigned accounts / territory. Identify & respond to key account technical and departmental decision makers' needs.

Maintain a network of key opinion leaders within the assigned territory.

Track and communicate market trends to / from the field including competitor data and develop effective counter-strategies.

Product & Market Expertise

Maintain up to date detailed knowledge of their product / solution / services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers.

Maintain up to date market and competitor knowledge related to their product / solutions / services.

Develop their understanding of the customers changing application and / or operational issues and challenges.

Create viable product configurations which meet customer needs effectively, while achieving optimum margin.

Differentiate assigned product offering during the various stages of the sales process, effectively using resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome.

Represent the company at relevant industry conferences and technical exhibitions to promote product / solution and company.

Opportunity management

Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel.

Drive tender / bid process including the needs qualification, vendor selection, quotation and closure of their product / solution / service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory..

Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.

Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction. Teamwork

Contribute to account plans at accounts covered by account managers / executives.

Educates account team members on their product / service / solution strategy and offerings.

Collaborate with and leverage subject matter experts and other resources within Cytiva channels to build relationships and secure business.

Share and follow-up identified leads to other product lines within own accounts Quality Specific Goals :

Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position

Complete all planned Quality & Compliance training within the defined deadlines

Identify and report any quality or compliance concerns and take immediate corrective action as required

Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local / Int’l Law is broken.

Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to Cytiva EHS Policies, etc.

and operate within them to ensure that no company policy or local / Int’l Law is broken.

Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Who you are

Bachelor's Degree and minimum 2 years of downstream manufacturing experience in Biopharma industry or 2 years of selling / promotion experience in Biopharma field Ability to interface with both internal team members and external customers as part of solutions based sales approach Ability to energize, develop and build rapport at all levels within an organization Strong capacity and drive to develop career Excellent verbal and written communication skills in local language as well as good command of English Ability to synthesize complex issues and communicate in simple messages Excellent organizational skills Excellent negotiation & closing skills Strong presentation skills Able to travel Valid motor vehicle license

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here.

If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.


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