Collection Strategy and Support 催收策略&支持
Daimler Mobility Services

Task Description

  • Strategy Topic communication within Collections
  • Support communication within Collection team on companywide strategy focus topics
  • Organize activities to get feedback from team on improving GPTW
  • Coordinate cross-departmental job shadowing activities etc. to support people development
  • Facilities communication within Collection team on key business topics update
  • Drive Initiatives and process optimization
  • Drive Collection initiatives, explore new collection approaches such as loan sale, arbitration etv. to support managing business growth
  • Work with Collection teams to Identify process optimization and follow up with implementation on key processes such as restructure, settlement and voluntary surrender
  • Work with Collection teams to identify SOP optimization based on QC finding or regular feedback given by team members
  • Consolidate collection initiatives status and update it regularly to bring transparency within the team
  • Compliance topic handling
  • Monitor compliant related to collection area and follow up with actions to be taken to make sure first time response and proper handling of complaints
  • Understands local regulatory requirements and ensures they are followed by all internal and external resources.
  • Communicate and caste down compliance related topics or requirements within team by providing regular communication, training
  • Deliver compliance related reports on time and with high quality
  • Monitor market practice and trend to provide collection team on suggested approaches
  • Facilitate Collection Skillset Training
  • Identify skillset training needs from team and facilitate internal training or knowledge sharing to help collectors’ further develop their collection knowhow and skillset
  • Education
  • Bachelor degree or above is preferred

  • Experience
  • Experience in a Financial Services Company, Bank firm for at least 7 years

  • Specific Knowledge
  • Strong communication and writing skills
  • Ability to multi-task and work independently
  • Strong analytical capabilities and organizational skills
  • Professional in MS office skills especially Excel and PowerPoint
  • Fluent in English and Chinese
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