Field Service Engineer
Shanghai, Shanghai, China

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics.

Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies.

Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

What you’ll do

1.Provide high level technical support to customers including installation, commissioning, maintenance, troubleshooting and necessary trainings in the service areas for equipment.

2.Manage territory service activity and ensure high quality service to meet company measurements (service KPIs), and service business target.

3.Maintain high customer satisfaction (NPS) in the field service work.

4.Help driving market penetration and contract capture rate, providing service contract to fulfill customer need.

5.Coach and help other team members to improve whole team service capabilities.

Who you are

1.Bachelor's degree or above. Must be English proficiency (CET-4 or above).

2.Majored in Biomedical engineering, Computer, Electronic, Automation, etc

3.1-3 years or above working experience. Life Sciences application and equipment service-related preferred.

4.High integrity & discipline. Capability of working under customer pressure and travel. 5.Excellent communication & presentation skill, strong interpersonal skill.

Business acumen preferred.

Who we are

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here.

If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.


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