DN Deputy Regional Service Manager
Standard Chartered
Shenzhen, China, Greater China and North Asia
2天前

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -

one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Scope of Role :

Perform matrix line management on branch services for Tier 2 or dedicated cities having DN business in the region to give feedback & suggestion on branch service management including people agenda from operation SME (Subject Expert Matter) role, and deliver standard mechanism / procedure / training to branch ops to ensure consistent branch service and control foundation across China.

针对授权管辖城市所属的分行网络部分支行运营负责虚线管理 向业务部门的管理层对于有关人事各项安排提供反馈及建议 负责建立标准化作业标准 操作规范 业务培训 以确保全国一致性的运营标准

Key Responsibilities / Challenges :

Perform matrix line management on DN Branch Operations for Tier 2 or dedicated cities in the region 针对授权管辖城市所属的分行网络部分支行运营负责虚线管理

  • Provide professional guidance or opinion for business head / regional head to drive good service performance result in term of best in class services, risk control, process efficiency and effective operating.
  • 在分支行运营管理中 与授权管辖范围内的业务管理团队紧密合作 对分管的城市提供运营相关的各项专业建议及意见 协助业务部门提升服务水准 风险管理能力及操作效率

  • Provide feedback and suggestion for business management team to make decision on staff hiring, staff performance evaluation, staff development / training and probation management
  • 对授权管辖范围内的分支行运营团队人员的招聘 绩效管理及考核 员工发展及培训 试用期管理 向本区域的业务部门主管提供反馈及意见 以便业务部门主管进行综合评估做出决定

  • Assist local business management to retain branch service resource capability at a stable level to support sustainable development of business, talent development & retention to reduce the branch service attrition as well as to strengthen good succession plan 协助当地相关业务管理团队巩固所管理分支行员工的凝聚力使企业做到可持续展 促进对人才的培养和对员工忠诚度的培养 降低分支行员工的离职率 同时加强对于继任工作的有效安排
  • Assist local business management in developing strong pipeline for branch service staff by effectively recognizing good performances to motivate and retain talents, and establishing talent pool to support business growth协助当地相关业务管理团队建立明确的职业发展规划和前景 调动员工积极性 培养员工对银行的忠诚度 建立人才培养体系 促进银行的发展
  • Assist local business management on new hire probation management to ensure new hire probation management follows bank standard as well as on job rotation management for local service team to align with regulatory requirement协助当地相关业务管理团队完成对新入职员工(新员工或内部调动)培训计划的安排和执行 确保新入职人员管理严格遵守银行政策 同时 也按照监管要求协助当地业务管理层进行运营团队轮岗管理
  • Work with business management team to establish a strong compliance culture and to promote the adoption of appropriate ethical and compliance standards in the conduct of business ensure proper checks and control in place at branches to avoid potential losses and risks and also build up good cross team collaboration与授权管辖范围内的业务部门紧密合作 协助主管建立良好的合规合法运营的文化氛围 要求员工在工作中始终遵守守职业操守及各项合规标准 通过有效的分支行管控机制避免风险及运营损失的发生 并不断倡导良好的部门之间的合作精神
  • Support local business management in ensuring branch service team adhere to laws and regulations, internal risk (including FCC risks as anti-
  • money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; Well manage client complaints & CDD配合当地的业务管理层确保分支行运营团队遵守法律法规 内部风险(包括反洗钱 受制裁 反贿赂和腐败等风险)合规政策和集团行为准则的要求 妥善处理客户投诉及客户尽职调查

  • Support business management and encourage local team to explore opportunities to deliver more cost effective and smooth deliver配合当地的业务管理层鼓励运营团队不断寻找成本节省和流程优化的可能性
  • Self Development 自我发展及提升

  • 积极参与完成银行安排的各项培训项目 主动学习银行内部流程 / 操作手册以及当地法规
  • Actively participate in various campaigns related to service team and achieve the target
  • 积极参与与服务团队相关的各项活动并争取达到预期的活动目标

  • Develop multi-product knowledge and job skills to support different segments and sales channels
  • 不断提升产品知识 工作技能 以便更好的支持各业务部门发展的需要

    Customer Right Protection 消费者权益保护

  • Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest
  • 在日常营运工作中 带领所在分支行员工充分理解保护消费者权益的重要性 防止损害消费者的利益

  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
  • 在日常营运工作中 带领所在分支行员工始终遵守与消费者权益保护相关的法规要求 且确保完成相关培训

  • Always embed Consumer Rights Protection mindset when performing daily work
  • 在日常营运工作中 带领所在分支行员工始终谨记以保护消费者权益为基础执行工作

  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
  • 深入学习银行各产品知识及职业技能 确保业务及产品知识可以支持不同业务线发展需要

    Selection Criteria 招聘标准

  • Mobility work to different cities for on-site supervision where necessary
  • 可以在不同城市工作以便有效的进行现场团队管理及监督

  • A university degree with 8 years of banking operations experience and 4 years in management role in both retail product
  • 本科学历 8年银行运营工作经验 其中4年在管理岗位 熟悉个人银行相关产品及业务

  • Sound knowledge of bank products, services, procedures and regulations, equities markets, unit trusts and other personal investment services;
  • 丰富的银行产品 运营及服务 监管规定 理财投资市场产品及服务的知识

  • Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations
  • 善于沟通 具备与不同背景及职务的员工合作的能力 遇到复杂及困难能够有效处理并解决

  • Team player who shows initiative and assertiveness and good leadership qualities to motivate the team;
  • 良好的团队合作精神 有创新精神 自信 具备良好的团队管理能力推动团队的发展

  • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
  • 能自我激励 不断在工作中可以自我挑战提升业务知识及技能 以满足工作的需求

  • Good command of both spoken and written English and Mandarin.
  • 良好的中英文说 写能力

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