Reservationist/Supervisor
FRHI Hotels & Resorts
Shanghai, China
5天前

Regular

a passion for perfection

At Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people.

We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Hotel description mandatory)

Outlet / Department description optional)

Reservations Agent / Supervisor

Summary of Responsibilities :

The main responsibilities and tasks of this position are as listed below, but not limited to these :

  • To consistently offer professional, friendly and engaging service
  • To enter room reservation requests using the Property Management System
  • To enter rooming lists while ensuring accuracy, as required
  • To update reservations ensuring a flawless check in and check out process
  • To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • To liaise with sales and other departments as required
  • To answer telephone and email inquiries in a timely manner
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Other duties as assigned
  • Qualifications :

    We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment.

    In addition, the candidate should possess :

  • Previous customer related experience required
  • Previous Property Manager System experience preferred
  • Computer literate in Microsoft Window applications required
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position :

    Physical aspects of the position include but are not limited to the following :

  • Frequent sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps
  • Swissôtel Hotels & Resorts

    Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

    If you feel you are ready for your next professional challenge, send us your application today.

    Closing Date

    17.Aug.2020, 3 : 59 : 00 AM

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