a passion for perfection
At Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people.
We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
Hotel description mandatory)
Outlet / Department description optional)
Reservations Agent / Supervisor
Summary of Responsibilities :
The main responsibilities and tasks of this position are as listed below, but not limited to these :
To consistently offer professional, friendly and engaging service
To enter room reservation requests using the Property Management System
To enter rooming lists while ensuring accuracy, as required
To update reservations ensuring a flawless check in and check out process
To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
To liaise with sales and other departments as required
To answer telephone and email inquiries in a timely manner
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment.
In addition, the candidate should possess :
Previous customer related experience required
Previous Property Manager System experience preferred
Computer literate in Microsoft Window applications required
Must be able to type 25 words per minute
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position :
Physical aspects of the position include but are not limited to the following :
Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing
Occasional ascending or descending ladders, stairs and ramps
Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you feel you are ready for your next professional challenge, send us your application today.
17.Aug.2020, 3 : 59 : 00 AM