Operations, Seafreight Export, Shenzhen
Shenzhen, CN

General Responsibilities :

  • To provide excellent service to customer at all times
  • To take charge manage and be accountable for daily operations and ensure their compliance within area guidelines and company’s policies and procedures
  • To ensure high productivity and good quality on customer service and manage the team
  • To act as facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization
  • Detailed Responsibilities :

  • Handle customer inquiry via phone, email and ace to face meeting
  • Communicate with the customer in accordance to existing communication guidelines where applicable
  • Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation
  • Take the full ownership of a customer’s inquiry and solving their problem with a CAN-DO attitude
  • Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions to the customer
  • Attentive to details on customer requirements and expectation by careful listening and proactive communication
  • Provide accurate, precise and quick answers or information to customer inquiry or concern
  • Maintain good knowledge on DSV systems, processes, tools and organization by continuous earning and development
  • Execute the shipment / booking by following SOP and quotation
  • Receive and process bookings from customers
  • Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)
  • Inform Head of Ocean Freight of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and service
  • Feedback pe-claim details and status to customers
  • Incident management handles customers inquires, complaints, claims follow up, verify credit terms and credit status and coordinate with departments concerned on related issues
  • Follow up COD customer outstanding
  • To take up additional tasks as assigned
  • Back up for other team members when necessary
  • Communications

  • Internal All DSV local and oversea Internal department
  • External Customer; Subcontractors
  • Qualifications Requirements

    Knowledge & Skills Knowledge in freight forwarding and logistics.

    Knowledge of business processes

    Know how in air / ocean / logistics / SCM

    Skillful of PC & Internet

    Microsoft office (Excel, Word, Outlook)

    Good command of written and spoken English

    Good command of Mandarin

    Education & Training College Degree or above

    Experience Industry experience minimum 2 years

    Experience in a customer focused role preferred

  • Personal Characteristics Honest, reliable and responsible; positive attitude under high pressure, problem solver
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