This position is responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.
and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network.
Maintain good relationship with the clients. Also responsible for monitoring the SOP or company policy is implemented properly.
Your tasks :
Preparing and filing documents for Huawei key account
Respond to customers consistently and confidently by providing accurate information in all aspects such as custom paperwork requirements, packaging, country-specific requirements.
Assist customer obtain information as required and provide customer with accurate information and operation guideline
Update daily report, forecast and input event code in costumer system.
Assist to handle customer complaints, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-
committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
Closely work with office Customer Service Representative and other departments on quick and efficient resolution of customer issues and queries
High team spirit and strict self-management follow decisions and direction from management team.
Track and Trace the shipment to monitor the TAT (Turn around time) and identify the possible abnomonity for immediate corrective action.
Junior College diploma or equivalent
At least 1 year experience in similar position at forwarding company
Experience on Key Account service or operations is a plus / preference
Language Skills : English and Mandarin
Computer application skill, e.g. MS-Office Software
Soft Skills : good communication, quick response to customer’s query
Can work well under pressure and can handle escalations calmly and competently.
Locate in Dongguan Song Shan Lake
Interested? We are looking forward to receiving your online application including availability and salary expectations.
Apply now : linda.wan dbschenker.com