Fraud Support, Cantonese
Apple
Shanghai, Shanghai, China
5天前

Key Qualifications

  • Proficient in Cantonese
  • 1-2 years experience in a customer service or order verification role
  • Excel at analytics and employ creative problem solving skills
  • Demonstrate sound decision-making and good judgment, have the ability to work and make decisions independently
  • Customer-focused individual with an eye for identifying outliers among data sets
  • Be able to maintain a positive attitude in high-stress / fast-paced work environment
  • Adept at working with ambiguity
  • Take care of change positively
  • A team player
  • Have the flexibility to work within all hours of operations on a 7-day schedule
  • Description

    On this team, we are adept at taking care of ambiguity, have the ability to make good judgments & utilize problem solving skills in a timely manner, and are able to stay self-motivated & customer focused in a highly transactional role while working independently.

    While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures / trends, and in building & maintaining a successful group culture.

    We review and analyze transactions, refund requests, and customer accounts to detect abusive or unauthorized activity, resolve appropriate next steps and take action on fraudulent orders, accounts, and refund transactions.

    We analyze, identify, and communicate trends, and we research and resolve suspected fraud escalations from various sources

    Education & Experience

    Batchelor’s degree or equivalent experience preferred

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