At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.
Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.
Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
What You'll Do
Lead life sciences customers in the rapid configuration and implementation of applications to support Document management and Quality Management needs in the form of the Vault Quality suite (Vault QualityDocs, Vault QMS, Vault Training)
Define strategies and implementation programs for deploying the Vault Quality suite
Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
Represent R&D Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
Ensure customer success from beginning to end of the engagement life cycle
Strong desire to learn new things!
At least Bachelor’s degree in Life Science, Computer Science, or related degree
4+ years of experience working with or for life sciences companies, with quality software solutions in quality management, as a consultant, business or IT representative
Knowledge of Quality Management processes across pharmaceuticals, device and / or biotech sectors, specifically as they relate to document and data collection
Excellent communication skills written, verbal and formal presentation
Abilities and willingness to roll up your sleeves to design and deliver a project
Ability to work independently in a fast-moving environment
Ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
Fluent English language proficiency
Nice to Have
Experience of QA (Quality Assurance) role in Pharma company, familiar with China GMP, Deviation, Change, CAPA Management.
Experience of CSV validation role in Pharma company, and project management
Direct experience with Quality Management systems or Document Management systems, such as Veeva Vault, TrackWise, OpenText, Documentum, SharePoint, Oracle, etc.
Customer service or consulting experience
Prior experience with CTMS, eTMF and eCTD software solutions
Prior knowledge of Clinical Trial process
SaaS / Cloud experience