Training & Knowledge Base 培训& 知识库
Mercedes-Benz Auto Finance Ltd.
Beijing, Beijing, China
4天前

Task Description

  • Deeply learn and understand the business into process and operation level in Ops
  • Analyze current status of existing SOPs for required processes and find the gaps with SOP Standards
  • Prepare the planning and timeline for SOP standardization and Optimization
  • Continuously update outsourced SOPs with business or system changes or by BU’s request
  • Regularly review all in-house SOPs, to ensure all in-house SOPs also meet the standards
  • Collect feedback from operation colleagues, and vendor users to optimize the SOP
  • Unserstand company strategy, design or propose training functions input to make sure best drive company’s goal.
  • Design relevant training courses to drive company objectives.
  • Design and develop training material, conduct training to internal and external stakeholders, control the training quality.
  • Regularly review the training mechanism to meet the business needs.
  • Regular review and update the training materials to secure the correct content which must be aligned with SOP.
  • Participate on monthly QC work, evaluate training quality.
  • Drive the re-training process to mitigate QC findings.
  • Timely review with relevant stakeholders for findings mitigation process, to secure best meet business need and control the quality.
  • Understand market practice in training world, optimize as is training approach timely.
  • Able to develp the new way of training, including but not limted to on line training, vedio training and etc.
  • Compliance

  • Assessing and managing risks / mitigating risks
  • Regular assessment of risks in area of responsibility
  • Implementation and maintenance of adequate risk mitigating measures according to the identified risks (for identified high risk entities and business units implementation of the specific Anti-Corruption Compliance program)
  • Support a sustainable Compliance-Environment and respective Management Culture by an efficient implementation and application of policies, guidelines and processes within area of responsibility e.
  • g. provision of control processes to avoid violations of general and Compliance guidelines and remediation of possible violations

  • Support and implementation of the DFS Compliance Program. Reward, appreciate and communicate Compliance efforts and achievements of employees and react adequately and consistently to Compliance concerns
  • Qualification :

    Training and Qualification :

  • Bachelor or above degree.
  • Excellent English, both written and spoken
  • Technical Knowledge :

  • Solid knowledge about Microsoft office applications.
  • Sound knowledge in training world.
  • Skills :

  • Analytical thinking with structured way of working
  • Solid presentation skills and training skills.
  • Proactive & independent thinking and result-driven
  • Self-motivated and good team player
  • Excellent communication and interpersonal skills with mature personality
  • Able to take challenges, lead iniatives and project in-dependently
  • Able to challenge stakeholders to secure the best business result
  • Experience :

  • At least 5 years of training experience, curriculum development experience
  • At least 2 years of work in relevant Operations functions to secure the detailed level understanding of the business
  • Prior experience in auto finance companies is preferred
  • Experience with customer service is preferred
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