Sr. Product and Customer Insights Manager - Customer Experience Strategy
Beijing, CHN

Amazon is seeking an experienced, talented, and motivated Technical Product Manager to join our Customer Experience Strategy team in Beijing.

Our team provides a service that inspects, measures, and drives improvements for Amazon’s technical products, and presents recommendations to senior leaders in order to influence and drive changes that ultimately better serve our customers.

We cover technical products across a variety of areas including cloud computing (e.g., serverless, elastic compute, and containers), machine learning / artificial intelligence (e.

g., vision, natural language processing and understanding), big data, and Alexa's developer experience.

The person in this role will help contribute to and own our roadmap, will innovate and build new methodologies and products to continuously iterate and improve the service - all in an effort to better serve our customers.

This candidate must possess excellent analytical skills, knowledge of product management practices, project management experience, and a track record of delivering projects in a complex and ambiguous environment.

Key Job Responsibilities

You will drive programs across multiple technical product lines (e.g., Amazon Web Services, Alexa, Digital) partnering with senior business leaders to develop customer insight studies and conducting hands-on research.

You will help Amazon continually raise the bar and help achieve our vision : to be Earth's Most Customer-Centric Company.

The right candidate is intrigued by and passionate about technology, and will be excited about the opportunity to be our Customers’ advocate and influence their experience on Amazon!

Additional responsibilities

  • Manage Ambiguity : Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
  • Product Management : Lead large and complex studies, including : scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior management worldwide
  • Stakeholder Management : Build strong relations with internal stakeholders to understand priorities, define our roadmap and to collaborate and work with them on studies and actions to implement product and service solutions.
  • Customer-Focus : Plan and deliver customer insight products by working backwards from customer needs, for example : scoping each unique effort, design, data collection, data analysis, customer engagement, and providing recommendations which are presented to senior leadership
  • Technical Solutions : Collaborate with our technical services (software developers, technical program managers, solution architects, business intelligence teams) to plan, design, and develop a portfolio of methodology, tools, and systems for data collection, and data analysis
  • Trends : Track and evaluate global industry trends
  • Teamwork : Work cross functionally with peers / colleagues globally to support training, best practices, and shared opportunities
  • Process Improvement : Continuously innovate and improve process to optimize efficiencies
  • Methodologies : Develop new methodologies and standards for evaluating the customer experience of a technical products
  • Advanced degree (e.g., MBA, MS).
  • Excellent verbal and written English (including experience reviewing results with senior leadership).
  • Experience with at least one programming language (such as, Python, Javascript, Java, Go, C#, C++, etc.).
  • Proficient in software developer tools, programming concepts, and cloud technologies.
  • 2+ years of experience working with Cloud Computing or related technologies.
  • Experience in areas such as management consulting, internet, technology, or research firms.
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