Hang Seng
Guangzhou, Guangdong, China, Asia Pacific


In this role, you will :

Principal Accountabilities : Key activities and decision making areas

  • For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local / regional transformation initiatives
  • Act as trusted advisor to customers and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio
  • Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo
  • Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense
  • Working across regional and local teams to ensure commonality of understanding and objectives
  • Revisit projects post deployment on regular basis to validate business
  • Customers / Stakeholders

  • Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
  • Work across Business Partners and support functions in the region to create an organizational momentum for change’ based around commonality of solutions and standardization of product and process.
  • Be aware of HSBC business drivers and customers, the businesses of competitors, and emerging trends in the industry landscape
  • Work with management / senior management across Customer Groups and key stakeholders (Compliance, Audit, Fin, HR etc) to constantly challenge perceived wisdom’, to achieve buy-in for the recommended solution and its implementation approach, to evaluate the impact of change, and to ensure monetization of benefits
  • Proactively interact with its delivery partners to understand current state and go forward opportunities
  • Leadership & Teamwork

  • Challenge the status quo, be committed to ongoing learning, and continually raise the bar in terms of individual and enterprise business performance.
  • Create an environment that emphasizes continual learning
  • Facilitate trainings, forums with internal HSBC teams
  • Contribute to creating a new Operational Performance Improvement culture in leading assignments with the highest possible standards
  • Collaborate with other regional / local Operational Performance Improvement team members to ensure commonality of approach and consistency of solutions
  • Operational Effectiveness & Control

  • Maintain and ensure due observance of HSBC Internal Control Standards and Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators
  • Standardised operational processes across locations / countries such that these processes can be readily adopted resulting in reduced unit cost and unified customer outcomes.
  • Ensure that assignments are delivered using the appropriate technologies and tools including Group standards
  • Contribute to enhancing Operational Performance Improvement methods, tools and standards.
  • HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and where opinions count.

    We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.

    We consider all applications based on merit and suitability to the role.


  • Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration or a related field. MBA would be a plus.
  • Experience

  • The Process Reengineering Consultant typically has 4+ years of overall experience with 2+ years in consulting and a variety of skills related to executing low / medium complexity projects / consulting engagements
  • Proven track record as an outstanding consultant (change management or business transformation) and / or project manager
  • Overall financial / consulting services industry knowledge
  • Exposure to Target Business and Operating Models and transformation business case (bottom-up & to-down)
  • Understands how technology / process improvements adds value to the business and to the end customer
  • Demonstrated ability to rapidly build relationships with key stakeholders
  • Working across cultures and in matrixed organisational structures
  • Successful change management
  • Leadership capabilities

  • Navigating understanding Operational Performance Improvement strategy and aligning directions accordingly
  • Aspiring being ambitious about providing the highest standards of delivery
  • Driving setting stretching goals for self and delivering them with courage and tenacity
  • Mobilising authentically engaging with colleagues and business partners to deliver at pace
  • Sustaining- making considered decisions that protect and enhance HSBC values, reputation and business
  • Professional standards (skills and behaviours)

  • Have an excellent knowledge of the change process, project lifecycle and consulting tools and techniques
  • Ability to form effective relationships and achieve influence at senior level in the organisation
  • Good working knowledge of functional area in an operational or consulting capacity
  • Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business
  • Financial acumen : develop business case, benefit quantification
  • Strong facilitation and sound leadership skills
  • Negotiation, influence, mediation and conflict management skills
  • Ability to develop cohesive working relationships with business partners
  • Six Sigma Green belt certification is desirable
  • Excellent English written & verbal communication skills, other languages an advantage.
  • Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China


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