Asia Hub Customer Service Supervisor
Shanghai, Chin, CN
source : SuccessFactors

Requisition Number : 39094

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process.

Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Purpose of the Position :

Manage Asia Hub Customer Service team to support business growth. Interface with customer / distributor, conduct sales order processing and related follow up actions.

Maintain good relationship with customers and keep sales order records with the objective of ensuring customer satisfaction with their products and services within corporate policies, procedures and systems.

Day to Day Responsibilities :

Build and lead Asia Hub Customer Service team to support business growth.

Manage and measure customer satisfaction w / the CS function.

Establish a performance dashboard w / strategic distributor.

Contribute to CSR metrics.

Order & delivery process standardization and optimization.

Sales order execution.

Deal with customer’s complaint.

Deal with customer enquiries regarding delivery, pricing and product information.

Coordinate with internal parties to improve on time delivery performance.

Coordinate with customer for AR payment.

Strengthen relationships with Sales, Channel, Supply Chain, Scientific Support, Finance, in order to improve customer experience.

Continuous improvement in customer service related fields.

Bachelor degree or above

Major in Business Administration, English or others.

6+ year customer service related experience, high commercial sense.

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