Microsoft’s vision has a deep sense of meaning to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
We are always learning, leaning into uncertainty, taking risks, and learning quickly from our mistakes. We build on each other’s ideas, because we are better together.
As the heart of our transformation, we are hiring for someone who has a passion for customer success, strengths in building business relationships, a natural curiosity, creativity, and proven change and adoption management skills.
Can you help us to achieve our mission? Can you picture yourself joining our amazing Customer Success Unit, where you would be working with our clients to help them derive business value, and transform the way they work?
If so, we are seeking a Customer Success Manager (CSM) to drive our Modern Workplace consumption offerings, especially Microsoft Teams.
This is a business facing role that is accountable for the end-to-end customer Cloud deployment experience for Microsoft O365.
Put simply, your focus is Customer Success Microsoft Success
Be accountable to drive high usage of Teams within customers, by driving the creation and execution of a thorough and action-oriented adoption plan.
Build, maintain and leverage appropriate Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) with each customer, to influence solution adoption, create strong support for new opportunities, and, to secure willingness to advocate on Microsoft Teams.
Provide customer lifecycle focus, from deployment through usage , adoption and continual consumption . The goal is to drive use of Microsoft Teams deeply into a customer’s business and enabling them to realize business value.
Demonstrate advanced insights and understanding of customer’s business / industry and challenge appropriately the way a customer views both their business and processes.
Maximize customer’s return on investment in Microsoft products and services, drive usage of Cloud services (focus is Microsoft Teams), increase reference-ability and broaden upsell / cross-sell opportunities.
Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
Leverage industry and deep functional expertise to expand the customer’s use of existing workloads, and to identify new workloads.
Orchestrate and gain strong buy-in with multiple external customer’s Partner) and internal Microsoft resources and be highly connected to Microsoft SMEs throughout the customer’s Microsoft 365 lifecycle.
Represent the Voice of the Customer, specifically key business / technical decision makers, within Microsoft.