Keywords Studios is an international service provider in the global video games industry with studios in Madrid, Dublin, London, Barcelona, Milan, Tokyo, Singapore, Shanghai, New Delhi, Pune, Montreal, Seattle, Los Angeles, Mexico City, Portland, Raleigh, Orlando, and Rio de Janeiro (among others!).
With over 6,000 employees passionate about games around the world, we provide a range of translation, testing, audio, customer care, engineering and art production services to Video Game Developers and Publishers alike.
Keywords Studios China provides a professional yet fun environment that stimulates personal individual growth, inspiring loyalty among employees.
You will work with talented, driven, and creative people and create the most epic experiences together. Keywords Studios China is focused on hiring and retaining the best and brightest, fostering an environment of creativity and camaraderie.
An integral part of the IT team, and under the supervision of Asia IT Support Manager, this role is user-centric, technical, and will require self-
discipline. The role of IT Support will have an emphasis on maintaining company systems, updating policies, and troubleshooting issues.
Duties and Responsibilities
Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business.
Responds to help desk tickets, telephone calls, emails and personnel requests for technical support.
Documents, tracks and monitors all help desk interactions to ensure a timely resolution and maintains thorough communication with the user until the help desk request can be closed.
Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.
Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.
Maintains accurate hardware and software inventory
IT related degree
At least 2 years of work experience in an IT field
High-level of problem-solving skills
Strong interpersonal and collaborative skills
Good verbal and written communication skills
Knowledge in Linux, Python script, Windows 10, Office365, Exchange is a plus
Intermediate level English or above