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The Field Applications Engineer 3 (FAE) is an integral part of APAC sales team, reporting to the APAC 3DS Sales Director.
This Field Applications Engineer 3 position is expected to provide technical support to enable next generation capabilities for diverse consumer electronics 3D-
sensing applications. The ideal candidate should have the knowledge of market dynamics in 3D sensing area with specialized knowledge of VCSEL technology, edge emitting and fiber coupled diode lasers.
This position is responsible for taking ownership of completing detailed actions to provide any required technical and quality support necessary during new products introduction processes as well as any design win activities at the customer(s).
Key Responsibilities include but are not limited to :
Remove technical obstacles and provides a path for increased design wins opportunities
Works closely with customers to understand their applications and 3D sensing needs and then provide timely feedback to internal teams for strategy and product alignment.
Present and demonstrate technical details of different elements of the applications to customers
Provide technical support in pre and post-sales opportunities as well as ownership of customer support process
Provide appropriate product recommendations to meet customer requirements
Transfer customer requirements into Lumentum design effort and align both parties’ technical specifics into agreed design target
Help align the internal Lumentum functional groups for providing seamless support to customer
Perform specification gap analysis and provide recommendations to close those gap
Ensure follow through and assist as necessary in trouble shooting of customer’s technical problems including technical and quality issues
Work effectively with internal groups (R&D, PE, Quality, PLM and others) to resolve customer issues
Coordinate, organize and plan with account manager, PLM or other relevant teams to identify effective solutions to any technical problem during product design- in process
Establish and maintain influential relationships internally and externally that are key to the success of NPI introduction and design wins
Travel to customer sites to install and repair laser products, trouble shooting, give product training for customers
Required Skills and Experience
Education & Qualifications
Qualified candidates will have a good university degree in Electronic, Electrical, Optics, or Laser Engineering.
Professional Requirements / Traits
Must Haves :
5+ years R&D / technical support experience in optical communication laser industry with understanding of 3D sensing application market
Detailed understanding of 3D sensing application market dynamics
Good communication skills in both English and Chinese
Rich knowledge & experience for VCSEL technology, edge emitting lasers and fiber coupled lasers.
Highly self-motivated and capable of effectively working alone and in a team
Must have the desire and ability to solve problems quickly
Demonstrate a positive attitude and respect for all members of the team
Be motivated to continuously develop skills and accept a variety of responsibilities as part of contributing to the team’s success
Willing to travel both domestically and internationally (30%+)
Customer support experience
Comprehensive knowledge of 3D sensing industry and market trends