1. Early and Late Collection Management
Collect late delinquent customers in Late Collection stage (including retail, HCV & Fleet customers), ensure the collection activities comply with the business policy and manual.
Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities.
Review cases with team members in weekly meeting and share the experience.
Provide case distribution rule suggestion and case follow up instruction.
Discuss problems and collect suggestions and escalate to manager.
Carry out PBOC inquery based on set regulations and payment allocate.
2. Write off & Contract restructure
Align with Manager about the Write off plan in the beginning of month.
Submit and complete the write-off procedures in time and within budget.
Deliver write-off report to Accounting monthly.
Summarize the write-off comments.
Analyze customers’ risk level, provide contract restructure proposal to financial distress customers.
3. Outsourced cases handling and Agent Management
Work with and managing external agent on outsourced cases, study agent report, and provide proper collection suggestion.
Monitoring and motivating agent’s performance and activities.
Conduct other tasks as required by supervisor to support achievement of the company’s business objectives.
Bachelor degree in finance / business / law
Collections, credit or other related experience in a financial services company, bank, guarantee company or other related finance industry or function for at least 2 year.
Good communication skills.
Sound knowledge about Microsoft applications.
Legal knowledge is a plus.
Good English in written and spoken is a plus.