Process Re-engineering - CTA GLOBAL OPS WHOLESALE
Hang Seng
Guangzhou, Guangdong, China, Asia Pacific


In this role, you will :

The CI Coach for the Ops. -led is a role responsible for carrying out coach with CI agent on process re-engineering projects, lite-automation projects in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy via CI program.

  • The role will require knowledge on Lean six sigma and Wholesale process;
  • The role holder will be part of the Ops Transformation & Process Excellence Management team to support delivery of the Ops-led CI programme.

    This job holder will also work in partnership with peers across OT to align and drive Global Operations business imperatives and work with executives, leaders and teams across the functional and geographic landscape.

    The CI Coach is required to engage and manage a wide spectrum of stakeholders and partners across the bank. The individual will also be accountable for quality assurance, delivering high value financial improvement initiatives and creating an environment for the development and capability within their respective portfolio.

    The role holder will be responsible for Ops.-led CI program in E2E journeys. This will be achieved through the application of reengineering process, customer improvement, Lean six sigma, agile, migration, production management tools, RPA (robotics process automation) and congitive technoclogies.

    The role holder is required to successfully embed change, continuous improvement, identify and mitigate key risk, influence and manage stakeholders, build strong relationships to lead the change.

    The CI Coach role sits within the Ops Transformation programme (OT), a high priority the Ops. led CI programme for Global Operations function, comprising multiple delivery programmes and enabler programmes.

    This programme supports the 2030 Group Operations Vision but will have a focus on ensuring the 2021 programmes are executed.

    The role will report to the OT Function VP and matrix report the global CI Lead, which is tasked with owning E2E customer journey and process re-engineering services, and identifying process excellence opportunities across the OT change portfolio.

    More specifically, the role holder’s prime responsibility is to deliver the 2021 transformation programmes by focusing on the Ops-led CI directed projects and initiatives, coaching, implementing and embedding CI BAU processes.

    Job holder will also :

  • Support rollout of the Ops. Led CI to all process areas and when specified introduce sets of CI tools.
  • Support the roll out and adoption of the CI training courses by scheduling all management and supervisory staff, or GCB 7-6 to attend and again appropriate certification.
  • Promote and support the 2021 programme and encourage our operations staff to shift towards adopting the CI practices required to be effective in the role.

    HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and where opinions count.

    We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.

    We consider all applications based on merit and suitability to the role.

  • Knowledge
  • 1.Exceptional knowledge and practical experience of using Six Sigma / lean techniques and methodologies would be an advantage.

    Ability to analyse large amounts of data and quickly draw conclusions on what the data means.

    2.Ability to manage & engage multiple stakeholders , meet their expectations , negotiate in situations of conflicting interests and influence key decision makers in a positive manner.

    Ability to maintain control, direction and motivation in an ever-changing environment.

    3.Proven Operations, Planning and Project management skills.Sound understanding of GSD & Business related structure and objectives i.

    e. RBWM, CMB , Global Businesses / Functions etc. Highly effective and persuasive communication skills both verbal and written.

    Deliver projects involving wide dimensions and different nature of complexities. Ability to work and influence decision making in matrix based environment.

    4.Ability to understand and implement Group risk management policies.High commercial orientation with the fundamental objective to reduce operating costs , improve efficiencies and enhance the service we deliver to the customer.

    5.Global and / or multi-business experience in a business development domain. Statistical ability to analyze complex numerical data and provide logical recommendations / observations.

  • Experience
  • 1.Track record of execution on Lean Six Sigma (LSS) projects to successful completion is an advantage.

    The job holder must have at least 4 years of experience working on process improvement initiatives in HSBC or other large complex organisations.

    Financial services organisation experience highly preferred. Overall financial services industry knowledge with specific functional expertise ideal.

    2.Proven track record of building, fostering and maintaining best practice solutions and tools to improve / optimise work flow, identify opportunities for synergy and integration, simply complex process and maximise production with fewer resources.

    3.Demonstrated ability to build professional relationships with stakeholders using formal / informal networking skills.

    Experience in achieving objectives effectively and efficiently.

    Demonstrated ability to define a problem, assess it and propose solutions based on facts / data.

    Drive process design activities and provide suggestions on design (using customer centric experience).

    Proven experience and application in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles.

    Good facilitation skills and experience in managing stakeholder requirements / design sessions. Familiarity and experience with financial services business and governance models.

  • Capabilities
  • Global Mindset, Customer Empathy, Decision Making, Delivery at Pace, Impactful Communication, Commerciality, Business Case and Benefits Realisation, Change and Implementation Management, Planning and Plan Management, Stakeholder Management, Problem Solving and Critical Thinking, Consultancy, Innovation and Idea Management.

  • Qualifications and Accreditations
  • Lean Six Sigma Certification is desirable .Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration, Engineering or a related field.

    Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China


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