P OSITION SCOPE :
1) This role is equally focused on driving excellence in customer applications & technical support for both the pre-sales process and post-
sales installation, training and troubleshooting
2) Interacts with customers, field sales, sales managers, marketing and technical support staff
3) Works closely with customers to identify market opportunities through development and commercialization of new applications on systems
KEY RESPONSIBILITIES :
Accompanies Sales Representatives on sales calls in customers’ laboratories to provide technical and applications expertise in response to customer inquiries
Performs product demonstrations in the field or lab
Supports conditional sales placements in the field through on-site visits and telephone communication
Provides start-up applications training to customers in their laboratories and demonstrates proper operating procedures with consumable products
Prepares and presents seminars to customers, potential customers and employees as requested
Provides technical training to Sales Representatives and collaborates with them to develop technical selling strategies
Works in trade show booths to present products and gather information
Plans and delivers user meetings in the field application
Completes all administrative duties such as using Siebel, completing expense reports, etc.
Attends technical training and scientific meetings to gather information on new trends, products and discoveries affecting
EDUCATION / EXPERIENCE :
Master or PhD degree major in Molecular Biology or Genetics.
Requires a minimum of 2-3 years’ experience in Molecular Biology, Genetics research or application. Preferred experience in Health Care or Biotech & large corporations.
Proven system analytical problem solving skills.
Able and willing to learning new technology and new skill.
Well communication skills required, either to internal partner and customers.
Well oral and written English skill. Well computer skills using windows and Microsoft office.
Able and willing to travel extensively to cover our distributed instrument base throughout China.