Customer Success Manager - GCR
AppsFlyer
Beijing
2天前

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Here at AppsFlyer, it’s all about the people, each and everyone of us has our own speciality, a unique flavor that we bring to the table.

  • We are all driven individuals whose interests are just as diverse as we are. You could say we’re #PeopleObsessed. When we say obsession, we mean we will do everything to make you feel those AF vibes;
  • whether it’s company breakfasts, happy hours and parties, our connection to each other is always a core focus.

    Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships?

    Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients.

    Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business.

    Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

    What you'll do :

  • Ability to manage clients’ accounts on all levels : technical, business, support, and product
  • Work with clients directly
  • Handle new feature releases
  • Provide client feedback internally
  • Provide client training and webinars
  • Upsell existing clients
  • Introduce new features
  • What you have :

  • Product management sense / familiarity
  • Web marketing and digital advertising experience
  • Mobile (iOS, Android) advertising experience
  • Some technical background
  • Mother-tongue Chinese plus strong business level spoken and written English
  • As a global company operating in 16 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live.

    We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation.

    We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

    As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO

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