Customer Service & Logistics Manager
Shanghai , China

Job Description

Diageo is a global leader in beverage alcohol with over 200 brands, old and new, large and small, global and local - the depth and breadth of our product portfolio across beer, wine and spirits is second to none, with brands sold in 180 countries, at almost every price point in every category.

We're a young company born from an incredible entrepreneurial legacy. The success of Guinness, Smirnoff, Johnnie Walker, Tanqueray and many more, over hundreds of years, led to the formation of our company in 1997.

With a history of more than 100 years in the Greater China market, Diageo now offers a wide collection of premium drinks including Johnnie Walker, Windsor, Baileys, Smirnoff, Guinness and many others in this huge potential market.

Established in Shanghai in 2002, our Greater China Hub office oversees the international spirits business in China, Taiwan, Hong Kong and Macau.

Feel inspired? Then this may be the opportunity for you! Diageo China has the performance ambition to become the No.1 Scotch Company in China in 2018.

Being part of China Supply Chain is a true honor and we are looking for an exceptional individual to enrich our Team, bringing fresh ideas and a determination to challenge current status quo and keep delivering costs savings and World Class operational excellence.

What is the culture like? We are an organisation that creates products that are part of celebrations, and our culture reflects this.

Our culture is rooted in a deep sense of our purpose and values, our personal connections to our brands, our relationships and our passion to win in the marketplace.

Our values are not just words on a page. They underpin our business and guide how we work : we are passionate about our customers and consumers and want to be the best.

We give each other the freedom to succeed and value each and every person’s contribution. Pride is a source of energy for our company.

We work hard so we can be proud of what we do, and how we do it. We have a passionate team in Greater China which celebrates diversity and strives to be the best they can be! What you will need to accomplish in the role :

  • Manage Diageo China end to end Logistics network with full responsibility over distribution cost and service to customers
  • Manage Diageo China warehousing processes to ensure compliance to global standards and operational excellence
  • Oversee customs clearance process for imported finished products and POSMs with full responsibility over lead-time, compliance and cost
  • Coordinate / Execute complex change management projects taking into account Local needs and Global stakeholders’ strategic design
  • Handle all Customer Service issues offering best service to customers and consumers
  • What you need to bring to the table :

  • Passion and determination to be part of the International Spirits industry in China
  • Written and Oral Business Fluency in both English & Chinese
  • Ability, confidence and personality in interacting with local Senior Stakeholders and overseas Global stakeholders
  • 5 years plus experience in Logistics, Warehouse Management, Rework management, Customer Service
  • Experience in managing customs clearance operations for FMCG MNCs in China in a compliant way with prior spotless operational track record
  • Experience in 3PL management (Warehousing, Rework, Transportation)
  • Experience with SAP SD module, including execution of transactions in the system and regression testing of new functionalities / systemimprovements
  • This role will close on 26th of July 2018 so be quick to apply and show us your interest!

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